Privacy Policy

Effective Date: 5 February 2023

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Little Daisy Occupational Therapy Pty Ltd (ABN 98455945890) (referred to as “Little Daisy Occupational Therapy”, “we”, “us”, and “our”) is committed to the protection of your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (“Privacy Act”). 

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Little Daisy Occupational Therapy is based in VIC, Australia. We do not represent that our Privacy Policy conforms to the legislation in all jurisdictions where the Services and Products may be viewed or used. Therefore, you must ensure that access to and use of Little Daisy Occupational Therapy and the Products and Services offered by us, is in accordance with the laws of your jurisdiction.

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This Privacy Policy applies to our website, https://www.littledaisyot.com.au (Website) which is operated by us. This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is governed by the privacy policies on those websites and is not governed by this Privacy Policy. 

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What is personal information?

Personal information is defined in the Act. It essentially means information or an opinion (whether true or not) about an individual from which your identity is reasonably apparent.

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Sensitive information is any information about your racial or ethnic origin, political opinion, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences, criminal record, or health information. We will not ask you to disclose sensitive information unless it is necessary for providing our Products or Services to you. However, if you elect to provide unsolicited sensitive information it may be captured and stored.

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Age of consent

Our services are not intended for anyone under 18. We do not knowingly collect personal information from anyone under 18.

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Types of personal information Little Daisy Occupational Therapy collects and holds.                                                                                                         

The kinds of personal information that we collect and hold may include your:

• your name

• your date of birth

• your contact details (e.g., address, email address, phone number)

• your gender

• occupation

• payment information (including credit card details when making a purchase)

• your emergency contact details

• the type of appointment you are requesting

• the reason you are seeking that type of appointment

• information about your private health insurance fund, including your membership number

• your Medicare, Pension, Health Care Card and Veteran Affairs number and details

• data about the products or services you purchase

• data about your experience with our website and our products and services

• data relating to your attendance at seminars or other events held by us (including webinars and podcasts)

• ·data that identifies you (your IP address, login, browser type, time zone, browser plugins, geolocation, what operating system and version) - we do not link this with any personal data

• data on how you use our Website (URL clicks, products and services views, how long you are on our pages and other actions)

• analytics data which we may collect directly or use third party analytics tools, to help us measure traffic and usage trends for our products and services. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our products and services. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
   

We may also collect details of conversations we have with you or any other information that we may consider necessary for us to provide our services to you. However, we generally try to limit the amount of personal information that we collect and hold.
 

How we collect and hold personal information

From the moment you visit our Website, we are collecting data, sometimes you might provide this data by completing a form or setting up an account, otherwise we might collect the data automatically. We may also collect data when:

• You purchase a gift card for redemption on our Website

• You purchase an online course, webinar, program, product or service

• You book an appointment with Little Daisy Occupational Therapy

• You interact with us on social media

• You complete any sign-up forms, landing pages or send us a direct message via social media or an email to any of our nominated emails

• You participate in events, promotions and giveaways or any request for additional data such as customer surveys

• You accept our cookies and other tracking technologies on any device you use to interact with us

• You voluntarily submit your data to us for any reason
   

We hold your personal information in electronic databases such as record keeping systems, practice management software, payment processing software and customer relationship management software.

 

Purposes of collection, use and disclosure of your personal information

Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so. 

We will only use and disclose your personal information for the purpose it was collected and related purposes that include:

• Operating our Website

• Providing you with products, information, and services

• Customer support

• Tracking your purchase history

• Detecting and preventing fraud

• Improving our Website

• Making your experience on our Website more efficient and enjoyable

• Market research e.g. we may contact you for feedback about our products and services

• Provide you with information about events, other products or services or opportunities that may be of interest

• Marketing (with your consent)

• Monitoring your compliance with our Website Terms and Conditions
   

We may disclose your data for the purposes it was collected and also:

• As required by law subject to our obligations

• With your consent

• Within our business

• To send you marketing material (with your consent)

• To process your participation in any promotions and giveaways (including contacting you if you win, displaying your name online and on our social media platforms)

• Share with third parties to enable us to provide our products and/or services
   

Security of your personal information

Little Daisy Occupational Therapy is committed to the security of your personal information. We cannot guarantee the security of any personal information transmitted to us and such transmission is at your own risk. However, we will take reasonable and appropriate steps to protect your personal information from unauthorised access, misuse, modification, and disclosure. This includes the following:

• Password access to accounts

• Storing electronic data with reputable third-party storage providers who have appropriate security protections

• Limit access to personal information to individuals who need to know.

• Using payment providers who are PCI DSS compliant

• We do not store your payment details
   

Where we store data

Where possible, we use service providers based in Australia. If we transfer personal data outside of Australia, we will ensure that your privacy rights are adequately protected by ensuring these service providers have the same or similar measures in place to protect data shared. 
 

How long do we store data?

We will keep your data for as long as we need it, and this period will also depend on your interactions with us. If we no longer require the use of your personal information, we will take reasonable steps to destroy or permanently de-identify it when we are legally permitted to do so.
 

Choosing not to provide personal data

You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any products or services, however, you can continue to use our Website.
 

Turning off cookies

Our Website uses Cookies and other similar technologies to better understand our user’s needs, to optimize the functionality of our Website, and for advertising and marketing purposes. Most web browsers are set to accept Cookies automatically. You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings. If you do decide to turn off cookies, you can continue to use the Website, however, this may mean you will not be able to access certain parts of our Website.
 

Web beacons

We may use web beacons on our Website and in our emails. This allows us to track behaviour and collect information in order to improve the performance of our email campaigns and to provide you with services that meet your specific needs, You can opt out of any emails we send by selecting the “unsubscribe” link in the email.
 

Marketing

Before we collect any data from you, we will always aim to let you know what the intended use is and if third parties are involved, we will obtain your consent. You can change your mind at any time about marketing material and withdraw your consent by:

• completing the contact us form on our contact page; or

• unsubscribing within the email if you have previously subscribed to our newsletter.
   

Access and correction

We encourage you to keep your personal information up to date. You can access and/or correct the personal information we hold about you at any time by contacting us. All requests for access and/or correction of personal information are subject to verification of the identity of the person making the request. We will provide you with the information within 30 days of your request. If we are unable to provide you with access to or correction of your personal information, we will provide you with a written notice that sets out the reasons for our decision and the mechanisms available to lodge a complaint.
 

Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. If you are not satisfied with our response to your complaint, you may refer the matter to the Office of Australian Information Commissioner.
 

Overseas disclosure and third-party websites

Some of the third parties to whom we may disclose your personal information to for the operation of our business, such as marketing services, survey tools, and data storage, may operate globally and be located or based outside Australia. Little Daisy Occupational Therapy will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.

This privacy policy does not apply to any third parties which may also collect and use information about you. To the fullest extent permitted by law, Little Daisy Occupational Therapy disclaims all liability for the actions of any third parties to whom your personal information is disclosed. Little Daisy Occupational Therapy makes no warranty that third parties to whom personal information is disclosed will comply with any applicable laws in relation to their handling, use, and disclosure of personal information.
 

At times, Our Website may contain links to other third-party websites. Any access to and use of such linked websites is not governed by this Privacy Policy, but, instead, is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
 

Governing law

This Privacy Policy and your use of this Website is governed in all respects by the laws of Australia.
 

GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our Website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.
 

Updates to our privacy policy

Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time. The revised version of the Privacy Policy will be effective at the time we post it.
 

Questions or complaints

If you have any questions, or complaints or wish to seek access to your personal information, you can contact us by emailing info@littledaisyot.com.au